My Progress
Web Design
OBJECTIVE
Seeking a challenging position working as a Cybersecurity Analyst with the skills I posses and the education and work experience I have gained.
Education
EDUCATION
Mid America Nazerene University/May 2023
Bachelor of Computer Information Systems with a focus in Cybersecurity
Master of Science Management With a focus in Informatics /Expected graduation May of 2025
PROFESSIONAL EXPERIENCE
Farmers insurance Company- Olathe, KS
November 1997- Present
Sr. Customer Service Representative
• Assist customers and agents daily by providing fast and friendly customer service, receiving incoming calls from customers or agents regarding insurance policies, making changes to customers insurance policies, taking payments over the telephone, answering billing questions, also quoting and processing new insurance policies for agents.
• Glass and tow department verified coverage on glass claims received incoming calls from vendor Safelite to verify coverage.
Special Investigations Support Services, Sr. Associate
• Special Investigations Unit running reports requested by Claims Reps such as Background reports, Credit reports, Accurint reports, Carfax, ISO reports, Social Media Reports, Training for new hires, backstopped for Department assistant and current supervisor.
CERTIFICATIONS
CA DMV Certification, CA Annual Fair Claims Certification, CA Annual Fraud Certification, NJ, DC and MD Fraud Training Certification